When people think of emergency rooms, the first thing that comes to mind is a picture of flashing ambulance lights; orderlies, nurses, and doctors rushing around; and a room packed with so many people. And for the most part, this is definitely accurate. However, it doesn’t take into account the long waiting times many patients usually have to deal with.
The Reality of Emergency Room Situations
For non-life-threatening conditions, most patients typically have to wait for quite some time. In fact, recent reports from the Centers for Disease Control and Prevention (CDC) state that just a little over a quarter of emergency room patients have had a doctor look in on them within 15 minutes of their arrival.
Emergency department staff are not to blame entirely though, seeing as these facilities receive more than 136 million visits every year, many of which usually don’t fall under “urgent” or “emergency” situations. However, one thing remains true: a primary reason for this long wait time is the lack of qualified staff members.
Better Patient Satisfaction through Proper Management
One of the primary points of improvement that all emergency rooms should focus on is limiting the time that patients have to wait for a medical and health professional to see them. A key step here is to develop an emergency department supervision policy that factors in the most crucial considerations. Just to name a few: the number of staff members (doctors, nurses, etc.), both full-time and on-call; the peak and off-peak hours (when they get the least and the most patients); and the availability of emergency staffing.
Through enforcing such a policy, emergency rooms can drastically improve the quality of care they provide to patients, thereby improving patient satisfaction. This also dramatically helps medical and healthcare providers have smoother shifts, which means less strain and burden on them.