The National Retail Federation reported that over $260 billion of goods purchased from brick-and-mortar stores are returned annually. The return rate for e-commerce remains unknown, but some suspect it to be 30 percent. In light of these figures, a wise business owner should know the value of logistic companies such as ReverseLogix. These services not only improve customer satisfaction; they are also a boon for the environment. With that in mind, how do you find a reputable logistics service? Here are three essential considerations:
One of the most important things that you have to consider when looking for a reverse logistics provider is capacity. There won’t be a good fit if your operations are state-wide and the provider’s role is for one or two localities. You have to make sure that the provider’s size is consistent with your scope of operations. Would it be better to go for a local provider? It depends. Local expertise certainly plays a part in efficiency.
Time is of the essence when it comes to returns. For one thing, customers will be more satisfied if they can return an unwanted item easily. Also, efficient returns will enable your business to turn products into profits at a faster rate. This results in more revenue for your enterprise. Entrust your reverse logistics needs to a provider that puts a premium on expediency. You and your customers will feel the difference.
Allowing a third party to take over your reverse logistics process requires trust. An unscrupulous company can be detrimental to your business. Therefore, find a trustworthy provider. You can do this by asking for recommendations from industry experts and fellow customers.
Overall, the success of your business depends on whom you collaborate with. Thus, entrust your reverse logistics process to a reputable provider.